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Conducting O.P.D. for Cockpit, Cabin Crew; Engineering, Technical staff ramp operators ( Aviation sensitive areas) and Ground personnel.
Maintaining correspondence with C.A.A. for Cockpit and Cabin crew and other Regulatory Authorities.

Conducting O.P.D. for Cockpit, Cabin Crew; Engineering, Technical staff ramp operators ( Aviation sensitive areas) and Ground personnel.
Maintaining correspondence with C.A.A. for Cockpit and Cabin crew and other Regulatory Authorities.

 Proper assumption of charge of his shift with exact head count and debrief from outgoing AM.
 Distribution of tasks to different personnel and deployment of available GHE in the shift.
 Proper monitoring of working locations and discipline of deployed personnel and GHE in his shift through Airside Executive.
 Close coordination with Flight Coordinator, Engineering and ASF for timely dispatch of flights.
 Close monitoring of delay in flights departures and implementing remedial measures in consultation with Manager Airside.
 Proper cleaning of all aircraft during turn around and internal / external deep cleaning when planned in his shift.
 Safe operations on aircraft by personnel and deployed GHE.
 Timely arrangement of aircraft parking place in coordination with CAA.
 Monitoring fulfillment of administrative needs of personnel in his shift.
 Raising of Airside Discrepancy Report (ADR) if any, to Manager Airside before pack up.
 Providing feedback to Manager Airside on FSR, Hazard Reports etc.
 Any additional duties assigned by MAS/GMAS.

 Report to Executive Airside in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty allocation and take position at duty area on time.
 Manually tow / push non powered GSE with aircraft on instructions from EA.
 If positioned at check-in counters assist CSC in putting baggage on conveyor belts, assist wheelchair passengers, counter cleaning, placing tape barriers and banners.
 Load correct piece of baggage in trolleys and quickly move them to aircraft for loading.
 Make proper baggage reconciliation sheet.
 At aircraft follow loading instructions, load/offload baggage and cargo as per loading Performa.
 Loading of Rush tag, transfer tag and priority tag baggage as per EA instructions.
 No loading / offloading without the knowledge of EA.
 Cabin cleaning during turn around as per instructions.
 Lavatory cleaning and toilet flushing after wearing masks and gloves as per cleaning instructions.
 Clean kitchen, counters and galley as per instructions.
 Deep internal cleaning including baggage/cargo holds when advised by EA.
 External cleaning as specified and when ordered by EA.
 Use Flush cart to service aircraft as per instructions.
 Use water cart to replenish tanks with potable water.
 Remove any contamination caused by airsickness, spilled food or drink and stains from seats or carpet.
 Collecting rubbish during turn around cleaning and other cleaning job.
 Carry out vacuum cleaning of carpet in aisle, under seats and cockpit.
 Any observed discrepancy is brought to knowledge of EA.
 Join other Ramp staff in clearing parking stand of FOD.
 When tasked by EA collecting rubbish during turn around cleaning and other cleaning job.
 Any additional duties assigned by AM/EA & SA.

 Maintain Leave record of employees at station.
 Prepare/submit UPL data to DAO office.
 Maintenance of personal files of staff and keep them in safe custody.
 Maintenance of PPEs record.
 Keep the record of stationary items used in airside offices.
 Maintain the record of staff uniform items.
 Maintenance / updating of nominal roll.
 Ensure timely submission of medical claims and accurate updates to the medical card records.
 Assist staff loan submitting requests to the DAO office.
 Maintain record of staff uniforms, shoes, jackets, PPEs etc.
 Maintain/update personal files of the staff.
 Maintain a comprehensive training record of staff at station.
 Communicate the duty roster to the relevant in a timely manner.
 Keep a comprehensive record of ADP, license, medical and fitness record of specialists.
 Initiate vendor/staff airport entry passes.
 Handle any other tasks assigned by Manager Airside Operations.

 Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty/GHE allocation and take position at duty area on time.
 Manually tow/push non powered GHE with aircraft on instructions from AMA/AE.
 Be careful of speed and his vehicle limits while driving on apron.
 Ensure no body rides with him on vehicle if no seat is available.
 Check fitness of allocated GHE and carryout daily inspection before use.
 Proper cleaning and washing of vehicle.
 Ensure on time delivery of cargo/baggage to save ground time.
 Not to use vehicle for any purpose without instructions of AMA/AE.
 Never park his vehicle with aircraft or ramp area without marshaling and put required chocks as soon as it is parked.
 That he attends to his GHE as long as it is attached to the aircraft.
 In no case keys are to be left inside vehicle.
 All discrepancies in GHE must be reported to shift AMA/AE/AE(TGS) immediately and defect written on GHE log book.
 Any additional duties assigned by AMA/AE.

The Director Commercial is responsible for formulating and implementing Airblue Limited's commercial strategy, driving revenue growth, and maintaining market competitiveness while ensuring full compliance with National Aviation Policy. The role oversees critical functions such as sales, marketing, customer experience, cargo operations, and route development, ensuring all activities align with national and international regulatory requirements, including IATA and local aviation authorities.

Key Responsibilities:
Strategic Leadership:
- Develop and execute Airblue's commercial strategy to achieve organizational goals and compliance with National Aviation Policy.
- Identify growth opportunities, including market expansion, partnerships, and new revenue streams, ensuring alignment with regulatory frameworks.
- Monitor market trends, competitive dynamics, and regulatory developments to guide strategic decision-making.

Sales and Revenue Management:
- Develop and execute sales strategies to achieve optimum revenue and market share objectives.
- Oversee direct sales, travel agency partnerships, and other direct customer channels to ensure optimal market penetration.
- Manage and lead sales teams throughout the network.
- Drive sales team performance through clear objectives, training, and incentives.
- Formulate and implement pricing strategies to maximize load factor and yield while adhering to regulatory pricing frameworks.
- Oversee demand forecasting, inventory control, and fare optimization processes.
- Utilize advanced analytics to identify revenue growth opportunities and improve decision-making.
- Ensure all revenue-generating activities adhere to national fare regulations and other applicable standards.

Customer Experience and Brand Management:
- Lead initiatives to enhance customer experience and build brand loyalty, ensuring compliance with consumer protection and aviation standards.
- Direct marketing strategies, ensuring all communications meet regulatory guidelines and uphold the airline's reputation.
- Manage and promote efficient call center services.
 
Route Development and Network Planning:
- Analyze and expand Airblues route network based on demand, profitability, and regulatory permissions.
- Engage with Pakistan Civil Aviation Authority and other government bodies to secure approvals for new routes and operational changes.

Regulatory Compliance and Governance:
- Ensure all commercial operations align with National Aviation Policy, competition laws, and consumer protection policies.
- Maintain compliance with safety, environmental, and operational standards as mandated by aviation authorities.
- Act as the primary liaison for regulatory bodies concerning commercial matters.

Team Leadership:
- Lead, inspire, and mentor the Commercial team to meet performance objectives while fostering a culture of compliance & innovation.

- Responsible for performing routine checks and maintenance on airframe, engines, and APU under Shift Incharge supervision.
- Responsible for familiarizing with the engine, APU, refueling, and hydraulic system servicing as per the Aircraft Maintenance Manual.
- Responsible for documenting all maintenance activities and reporting to the Shift Incharge.
- Responsible for conducting repairs, replacements, and modifications in category B1 under Shift Incharge supervision., following approved manuals (Maintenance Manual and SRM).

- Responsible for conducting aircraft functional checks and general inspections of avionics equipment and related systems under the direct supervision of a shift Incharge.
- Responsible for maintaining aircraft wiring, plugs, and antennas, ensuring their condition and serviceability, and performing minor repairs/replacements under the supervision of a Shift Incharge.
- Responsible for performing maintenance and checks on aircraft avionics systems as per the approved Maintenance Manual, under the supervision of a Shift Incharge.

- Responsible for performing routine checks and maintenance on airframe, engines, and APU under Shift Incharge supervision.
- Responsible for familiarizing with the engine, APU, refueling, and hydraulic system servicing as per the Aircraft Maintenance Manual.
- Responsible for documenting all maintenance activities and reporting to the Shift Incharge.
- Responsible for conducting repairs, replacements, and modifications in category B1 under Shift Incharge supervision., following approved manuals (Maintenance Manual and SRM).

- Responsible for conducting aircraft functional checks and general inspections of avionics equipment and related systems under the direct supervision of a shift Incharge.
- Responsible for maintaining aircraft wiring, plugs, and antennas, ensuring their condition and serviceability, and performing minor repairs/replacements under the supervision of a Shift Incharge.
- Responsible for performing maintenance and checks on aircraft avionics systems as per the approved Maintenance Manual, under the supervision of a Shift Incharge.

- Responsible for performing routine checks and maintenance on airframe, engines, and APU under Shift Incharge supervision.
- Responsible for familiarizing with the engine, APU, refueling, and hydraulic system servicing as per the Aircraft Maintenance Manual.
- Responsible for documenting all maintenance activities and reporting to the Shift Incharge.
- Responsible for conducting repairs, replacements, and modifications in category B1 under Shift Incharge supervision., following approved manuals (Maintenance Manual and SRM).

- Responsible for conducting aircraft functional checks and general inspections of avionics equipment and related systems under the direct supervision of a shift Incharge.
- Responsible for maintaining aircraft wiring, plugs, and antennas, ensuring their condition and serviceability, and performing minor repairs/replacements under the supervision of a Shift Incharge.
- Responsible for performing maintenance and checks on aircraft avionics systems as per the approved Maintenance Manual, under the supervision of a Shift Incharge.

- Developing and implementing strategic plans for flight services department in alignment with the overall goals and objectives of the airline.

- Leading and managing a team of flight services managers, supervisors, and staff, providing guidance, support, and motivation to ensure efficient and effective flight services

- Oversees and ensures airline cabin crews' conformance to personal appearance requirements and performance of preflight duties according to company standards.


- Ensuring that flight services comply with all aviation regulations, safety standards, and company policies, including crew training, and emergency procedures.

- Implementing initiatives to enhance the overall guest experience during flights, -including onboard services, amenities, and passenger communication

- Collaborating with other departments such to ensure seamless coordination and integration of flight services with overall airline operations.

- Leading initiatives for continuous improvement in flight services, seeking feedback from customers and stakeholders, and implementing changes to enhance service quality, efficiency, and safety

-Contributing to the training and development of new cabin crews, ensuring they are well-versed in airline policies and procedures.

The Director of Human Resources at Airblue Limited is a strategic leadership role responsible for overseeing all facets of HR management, ensuring the airline attracts, develops, and retains top talent. This position will shape the HR strategy to align with the company's objectives while fostering a high-performance, inclusive culture and ensuring compliance with regulatory standards.


Key Responsibilities:

- Strategic Leadership:
Develop and implement HR strategies that align with Airblues organizational goals.
Provide guidance to senior management on workforce planning, talent development, and succession planning.
Act as a strategic partner to executive leadership, offering insights to drive organizational growth.

- Talent Acquisition and Management:
Oversee the recruitment process to attract top talent for operational and leadership roles.
Implement onboarding programs to integrate new hires effectively into the organization.
Develop and maintain competitive compensation and benefits plans to attract and retain employees.

- Employee Relations and Engagement:
Foster a positive, inclusive workplace culture that encourages collaboration and innovation.
Address employee concerns, mediate disputes, and maintain open communication channels.
Drive employee engagement initiatives to enhance satisfaction and productivity.

- Compliance and Risk Management:
Ensure compliance with labor laws, aviation regulations, and internal policies.
Oversee HR audits and implement necessary changes to maintain regulatory compliance.
Manage and mitigate legal risks related to employee relations and organizational policies.

- Performance and Development:
Lead performance management processes, including goal-setting and annual appraisals.
Design and implement training programs to upskill employees and build leadership capacity.
Drive initiatives to identify and groom high-potential talent for future leadership roles.

- Diversity, Equity, and Inclusion (DEI):
Champion DEI initiatives to promote a diverse and inclusive workplace.
Monitor and report progress on DEI goals to senior leadership.
Ensure fairness and equity in hiring, promotions, and employee development opportunities.

Required Qualifications:

Education:
- Bachelors degree in Human Resources, Business Administration, or a related field.
- A Masters degree or HR certification (e.g., SHRM-SCP, SPHR)

Experience:
- Minimum of 10 years of HR experience, with at least 5 years in a senior leadership role.
- Aviation or service industry experience is highly desirable.

Provide technical support at all designated airblue offices.
Attend IT complaints including hardware, software and network support.
Carry out any additional task assigned by line manager.
Coordination with third party service providers to rectify problems.
To manage and coordinate with supervisor/line manager the activities and operations related to airblue IT Operations.
Comply and execute the standardization of IT operations infrastructure.
Manage software inventory
Perform end-user data backup and restoration service
Propose system improvements according to the requirements and available resources.
Coordinate with Core Networks and Systems to rectify any related problem
On job training of junior engineers/technicians.
Carry out any additional task as assigned by Line Manager

- Responsible for general office administration and providing support to HR with interviews, meetings, and other departmental tasks.
- Responsible for office inventory and supply management, maintaining accurate records, and ensuring timely replenishment of stock across all kitchens.
- Handle employees at reception for matters related to HR, policy, employment concerns, gratuity, clearance, experience letter, final settlement, etc., to be redirected to the HR Team.
- Manage incoming and outgoing mails and calls at the reception.
- Exit Gate Pass: 'Issue gate passes and ensure items are dispatched and received in a proper manner.
- Manage and supervise all the kitchens at the head office.
- Manage staff rosters, leave records, and allowances, ensuring compliance with official requirements and addressing uniform or job-related concerns.

1.Report on time and should be in proper uniform.
2.Ensure effective and smooth functioning of operations.
3.Maintain close liaison and excellent working relationship with all airport agencies.
4.Maintain close coordination with AM-TCS/E-TCS for station related issues.
5.Ensure all staff is properly dressed up as per grooming manual and reported on time for duty.
6.Ensure duty allocation is properly made by E-TCS / AM-TCS and signed by MAO, next day.
7.Ensure all flights are closed on time in PA-NET.
8.Ensure delay codes and comments properly mentioned in PA-NET.
9.Prepare duty roster of terminal staff on monthly basis and should be changed after 3 months.
10.Ensure all CAA letters and complaints are addressed on time.
11.Ensure the approval of flight schedule and parking slots with the consultation of CAA.
12.Ensure pre/post flight briefings are conducted on daily basis.
13.Ensure high standard of services will be given to guests.
14.Ensure all possible efforts are made by the team for on time departures.
15.Ensure correct entries in the logbook of any action to be taken by the outgoing shift.
16.Ensure staff attendance and leave record maintained properly.
17.Ensure the incoming/outgoing flight with all relevant papers are properly uploaded in acloud.
18.Keep a record and action taken on all meet and assist special request and passenger complains.
19.Ensure to approved the staff leaves as per policy. Maintain leave record of all terminal staff.
20.Manager to ensure initial and recurrent training for staff carried out as per PCAA regulation.
21.Update, DTO and Asst. Manager Training for staff training on fortnightly basis.
22.Responsible for PCAA inspections held on stations.
23.Maintain office decorum as per company policy.
24.Ensure Timely preparation of Airport Entry Passes of all Departments.
25.Airport Entry Pass request from Head Office or any other department seeks approval from DTO.
26.Ensure all airblue updated manuals are available in Station Library.
27.Ensure Safety and HRM report is raised if required & response the FSR / DBRs timely.
28.Handling and ensure Petty Cash closure.
29.Ensure check-in counter availability as per policy and requirement.
30.Flight delay or any discrepancies reported to DTO.
31.Important CAA notices should be sent / brief to DTO.
32.Ensure CAA contract will be renew on time.
33.Any other duty/assignment ordered by DTO.

Administrative Work

1.Organize monthly meetings with Ground Handling Agents (GHAs) and airport authorities, sharing meeting minutes with HOD.
2.Coordinate with Procurement and HOD to ensure timely renewal of contracts.
3.Approve staff leave requests as per company policy and maintain leave records.
4.Ensure initial and recurrent staff training complies with Local Authority regulations.
5.Conduct inspections and safety audits, sharing reports with HOD.
6.Maintain office decorum in alignment with company policies.
7.Oversee the timely issuance of Airport Passes of ground staff.
8.Ensure Airblue manuals library updated.
9.Report discrepancies on the flight with HOD along with corrective action taking or guidance required from DTO.
10.Ensure smooth submission of payroll and leave records.
11.Perform any other tasks or assignments as directed by the HOD if required.

Pre Flight
1.Ensure punctuality and proper uniform compliance for yourself and your team
2.Verify that all staff adhere to grooming standards and report on time for duty.
3.Monitor the Airport Community App for the station and promptly share any delays or updates with FOCC and HOD.
4.Oversee smooth and efficient airport operations.
5.Ensure timely opening of the check-in counters as per ETD.
6.Keep HOD updated on flight-related matters via calls and through station coordination WhatsApp groups.
7.Maintain strong coordination and professional relationships with all airport agencies.
8.Ensure close communication/coordination with transit airports for seamless flight departures & arrival.
9.Conduct station spot checks and submit reports to the HOD, highlighted with key findings.
10.Closely Coordinate with FOCC and HOD during arrival and departure of the flight
11.Notify HOD and manager for any visa or API-related updates.
12.Ensure duty allocations are accurately prepared and signed.
13.Confirm timely closure of flights on PA-NET.
14.Uphold high standards of guest service delivery
15.Ensure smooth handling of guest as per airport rules & regulation in case of delays or cancellation of the flights.
16.Strive to achieve on-time departures through effective team coordination.
17.In case of delay close coordination with airport agencies, call centre for the update of new ETD.
18.Secure flight schedule and parking slot approvals in consultation with relevant authorities.
19.Ensure conducts daily pre- and post-flight briefings with GHA/airblue staff.

Post Flight
1.Ensure that all the post flight documents should be uploaded timely on A-cloud.
2.Accurately record delay codes and comments on PA-NET.
3.Address and resolve guest complaints and promptly reply Airblue feedback email.
4. Submit Safety and HRM reports if required.
5.Efficiently respond on FSRs & DBRs without delay.

Administrative Work

1.Organize monthly meetings with Ground Handling Agents (GHAs) and airport authorities, sharing meeting minutes with HOD.
2.Coordinate with Procurement and HOD to ensure timely renewal of contracts.
3.Approve staff leave requests as per company policy and maintain leave records.
4.Ensure initial and recurrent staff training complies with Local Authority regulations.
5.Conduct inspections and safety audits, sharing reports with HOD.
6.Maintain office decorum in alignment with company policies.
7.Oversee the timely issuance of Airport Passes of ground staff.
8.Ensure Airblue manuals library updated.
9.Report discrepancies on the flight with HOD along with corrective action taking or guidance required from DTO.
10.Ensure smooth submission of payroll and leave records.
11.Perform any other tasks or assignments as directed by the HOD if required.

Pre Flight
1.Ensure punctuality and proper uniform compliance for yourself and your team
2.Verify that all staff adhere to grooming standards and report on time for duty.
3.Monitor the Airport Community App for the station and promptly share any delays or updates with FOCC and HOD.
4.Oversee smooth and efficient airport operations.
5.Ensure timely opening of the check-in counters as per ETD.
6.Keep HOD updated on flight-related matters via calls and through station coordination WhatsApp groups.
7.Maintain strong coordination and professional relationships with all airport agencies.
8.Ensure close communication/coordination with transit airports for seamless flight departures & arrival.
9.Conduct station spot checks and submit reports to the HOD, highlighted with key findings.
10.Closely Coordinate with FOCC and HOD during arrival and departure of the flight
11.Notify HOD and manager for any visa or API-related updates.
12.Ensure duty allocations are accurately prepared and signed.
13.Confirm timely closure of flights on PA-NET.
14.Uphold high standards of guest service delivery
15.Ensure smooth handling of guest as per airport rules & regulation in case of delays or cancellation of the flights.
16.Strive to achieve on-time departures through effective team coordination.
17.In case of delay close coordination with airport agencies, call centre for the update of new ETD.
18.Secure flight schedule and parking slot approvals in consultation with relevant authorities.
19.Ensure conducts daily pre- and post-flight briefings with GHA/airblue staff.

Post Flight
1.Ensure that all the post flight documents should be uploaded timely on A-cloud.
2.Accurately record delay codes and comments on PA-NET.
3.Address and resolve guest complaints and promptly reply Airblue feedback email.
4. Submit Safety and HRM reports if required.
5.Efficiently respond on FSRs & DBRs without delay.

1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

Coordinator Training will report to Manager Training on all official matters.
To maintain the training records and keep their Training Folders updated according to the requirements and directives of CAA, Pakistan and any other instructions by Chief Pilot Training and Manager Training.
To monitor and arrange all ground training / courses.
Booking of various course slots with outside agencies in case courses are not conducted at Airblue Training Center.
To arrange Hotel accommodation for out station employees, visiting Airblue Training Center for training.
Keep a track of the validity/expiry of all courses / Training.
Keep Manager Training informed about the above all the times.
Liaise with cockpit crew regarding training matters.
Prepare and arrange class rooms as per the requirement of training Instructor / manager training.
Procure required training material and stationery as per the requirement.
Issuance of Training material / equipment to instructor / students as per requirement.
Ensure the serviceability of all equipment in the training center and timely inform manager training regarding any discrepancy.
Preparation of correspondence with CAA, other agencies and departments.
Routine office running of the Training Center and assisting Manager Training.
Any other job/work assigned by Chief Pilot Training and Manager Training.