Terms & conditions

Your use of the airblue websites and our Company Information is subject to these terms and conditions, and by using our website, you agree to these terms and conditions. Airblue reserves the right to change these terms and conditions without notice.

Ownership of Company Information

Information concerning airblue and its services, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations (including Customer and BlueMiles information), logos, and information regarding the status of airblue flights, etc. is referred to as "Company Information." airblue owns all copyrights, trademarks, service marks, trade names related to the Company Information and the Company Information is proprietary to Airblue.

Terms and Conditions of Use

Airblue's websites and any Company Information are available to you only to learn about, evaluate, or purchase Airblue's services and products. Unless you are an approved Airblue travel agent, you may use the Airblue websites and any Company Information only for personal, non-commercial purposes. Agents must sell tickets at the price presented by the reservations system. Artificially raising fares or using commissions to lower fares is not permitted. Except in connection with your authorized use of the Airblue websites, you may not copy, modify, display, license, distribute, transmit, or download the Company Information without Airblue's written consent. Do not use the Airblue websites to make any speculative or false reservations.
You may not use any "deep-link," "page-scrape," "robot," "spider" or other automatic devices, programs, algorithms, or methodology which does the same things, to access, acquire, copy, or monitor any portion of the Airblue websites or any Company Information. Any use of the Airblue websites that result in the depletion of website infrastructural resources is not authorized. When you use the Airblue websites or Company Information for an authorized purpose, you should include all proprietary notices without changing or hiding them. As a condition of your use of the Airblue websites, you promise that you will not use the Airblue websites or Company Information for any purpose that is unlawful or prohibited by these terms and conditions.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customers using the website who are Minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Privacy

Airblue is concerned about your right to privacy. When you visit the Airblue websites, you can be assured that any information you share with us will be treated with the utmost confidentiality and will not be disclosed to any entity outside of Airblue Please visit our Privacy Policy page for additional details.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. The airblue.com network is protected by a monitored access control system to prevent unauthorized entry to mission-critical systems. All privileged data are stored in encoded form inside an access-restricted databases. Our customers are required to use SSL (Secure Socket Layer) HTTP connections whenever they are processing a transaction at any stage (personal information, entering their credit card info, etc.). All files are transmitted through secure pipelines.
Credit Card Transactions are monitored and processed by a reputable third party for e-commerce transaction.
SSL uses extremely powerful encryption which makes it very difficult for others to gain access to your data. SSL requires that you use Netscape 1.22 or later (or any other browser that supports SSL). You can download the newest version from Netscape's site.

Web Browser Compatibility

To view airblue.com and purchase travel online, we recommend you use the latest released version of Microsoft Internet Explorer, Google Chrome, or Firefox web browsers. The newest versions of these browsers can be downloaded from their respective websites. The browser you use must support Secure Sockets Layer (SSL) encryption and JavaScript. Disabling any of these features or using older non-compatible browsers may reduce site functionality.

Links to Other Sites

The airblue websites may have links to partner websites that are not operated, controlled, or maintained by airblue. While we try to only provide links to those websites which are in good taste and not offensive to visitors of the airblue websites, airblue is not responsible for the content of such websites and cannot guarantee that such websites will not change without our knowledge, and inclusion of such links in the airblue websites does not imply airblue's endorsement or approval of the linked sites or their content.

Liability Disclaimer

THE CONTENT AND COMPANY INFORMATION FOUND ON AIRBLUE'S WEBSITES IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH AIRBLUE'S WEBSITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL AIRBLUE OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF AIRBLUE'S WEBSITES OR WITH THE DELAY OR INABILITY TO USE AIRBLUE'S WEBSITES, OR FOR ANY INFORMATION (INCLUDING COMPANY INFORMATION), SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH AIRBLUE'S WEBSITES, OR OTHERWISE ARISING OUT OF THE USE OF THE AIRBLUE WEBSITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF AIRBLUE OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
This disclaimer of liability applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication-line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.
Clients for whom the United Arab of Emirates is a country of domicile stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.

Forms of Payment

Tickets may be purchased at the airblue website or mobile app using JazzCash or the following credit cards: MasterCard or Visa.
Visa or MasterCard debit and credit cards in PKR or AED will be accepted for payment.
Cardholder must retain a copy of transaction records and www.Airblue.com policies and rules.
The user is responsible for maintaining the confidentiality of his account.

You may also hold your reservation for up to 24 hours and make an in-person payment at any one of our many payment centers.

If you wish to use another form of payment (e.g., BlueMiles redemption, gift certificate, discount coupon), please contact airblue Reservations at 111-AIRBLUE (111-247-258) for information about how to use those payment options.

If you are holding a BlueMiles reward ticket from a previously unused trip please contact airblue reservations at 111-AIRBLUE (111-247-258) to apply your BlueMiles ticket to a new flight reservation.

Airblue's Internet Specials may only be purchased at airblue's websites using the above-referenced credit cards.

Ticket Terms And Conditions

Attention all Passengers travelling to the Kingdom of Saudi Arabia: The government of Saudi Arabia requires institutional quarantine for those who plan to visit the country and must, also, obtain medical insurance to cover their treatment for (COVID-19). Violators of this clause shall be punished by accordance with penalties as announced by the Saudi Government. All airblue customers/ travel agents can contact our Authorized Agent: Al Nazawy http://airblue.alnazawy.com/ or at their Call Center Numbers listed on their website.

Tickets are non-transferable and non-endorsable, and are subject to the following terms and conditions (which are subject to change):

REPORTING TIME:
Flights open for check-in 2 1/2 hours before scheduled departure time on domestic flights and 4 hours before scheduled departure time on international flights. Passengers must check in 2 hours before flight departure. Check-in counters close 45 min before flight departure for domestic, and 90 minutes before the scheduled departure for international flights.

CARRY-ON BAGGAGE ALLOWANCE:
LIMIT: 1 Carry-On bag per passenger / SIZE LIMIT: 22in x 15in x 8in (L+W+H=45 inches) / WEIGHT LIMIT: Max weight 7 kg / 15 lb

CHECKED-BAGGAGE ALLOWANCE:
Economy Xtra: 30kg (1 checked bags) for Adult and Child passengers.
Economy Flexi: 20kg (1 checked bag) for Adult and Child passengers.
Economy Value: NO Free Checked Baggage Allowance WEIGHT LIMIT: Max weight per bag: 30 kg
BAG SIZE LIMIT: Max size per bag: L+H+W = 54 inches
NOTE: BAGGAGE ALLOWANCE POLICY STRICTLY ENFORCED

LOST/DAMAGED BAG COMPENSATION:
The maximum liability for damaged or missing baggage is $20.00 US per kg on international flights and PKR 1000 per kg on domestic flights

TICKET CHANGES:
Passengers pay the change fee indicated on the e-ticket display, PLUS the difference in the fare. The same fare is not guaranteed. Exchanges are allowed for the same sector only. Fees apply to each passenger. Change Fees are NON-REFUNDABLE.

TICKET REFUNDS:
Passengers pay the refund fee indicated on the e-ticket display. For refunds, NIC must be provided for all passengers.
NOTICE: Partial Refunds are NOT ALLOWED on connecting flight bookings.
Refunds will be done only through the Original Mode of Payment.

TICKET EXPIRATION:
Tickets expire 30 days after the flight date. Expired tickets have no value, and cannot be refunded, cancelled, or changed.

LIMITED LIABILITY:
The maximum airline liability in the event of denied boarding, delayed, or cancelled flight is limited to the price paid for the ticket.

PAYMENT CONFIRMATION:
Once the payment has been completed the E-Ticket confirmation notice will be sent to the client via email or SMS within 24 hours of receipt of payment.

For further information, please contact our Call Center at 111-AIRBLUE (111-247-258)