Contact Centre

Frequently asked questions

• How do I know when my online reservation is complete? +

  Your online reservation is complete when you are prompted to print your ticket receipt. Please print the ticket receipt as indicated. Airblue ticket agents will need to scan the barcode on that ticket receipt to check you in at the airport. If you have held your reservation for payment, you must visit a payment center to complete your reservation in person by the time/date shown on your itinerary. The Airblue team member or payment center representative will then print your ticket receipt for you.

• Where is the confirmation number displayed when I book online? +

  The confirmation number for a reservation is displayed on the itinerary and confirmation screen, which is displayed after you click on the 'Pay Now with Credit Card' or 'Hold Reservation & Pay Later' buttons in your reservation process. If a copy of the itinerary was requested via email, your confirmation number will also appear in the body of that message. If you need help with your reservation after purchasing travel on the Airblue web site, please call us at 111-airblue (111-247-258) with your confirmation number. One of our Airblue Travel Counselors will be able to assist you with any changes you need to make to your travel arrangements. If you do not have access to your confirmation number, please supply the Airblue Travel Counselor with the flight number of the first flight in your trip, the date of travel, and the last name of the passenger.

• Can I look up the confirmation number after I complete my online reservation? +

  You cannot look up your confirmation number online once you leave our online reservation area and close your browser. Please make note of your confirmation number when it is displayed on the itinerary and confirmation screen. We have provided a printer-friendly version of your ticket receipt -- you must print this with the bar code to get your boarding pass at the airport.

• How do I make changes to my reservation after I purchase travel online? +

  You may not make changes to your reservation online at this time. If you need help with your reservation after purchasing travel on the Airblue web site, please call Airblue reservations at 111-airblue (111-247-258) with your confirmation number and credit card information. One of our Reservations Sales Agents will be able to assist you with any changes you need to make to your travel arrangements. If you do not have access to your confirmation number, please supply the Reservations Sales Agent with the flight number or departure time of the first flight in your trip, the date of travel, and the last name of the passenger. In almost all cases, there will be a fee assessed of up to Rs.300.

• Can I pay for travel online using Airblue BlueMiles? +

  Currently, you may only pay for Airblue travel by credit/debit card online. Please see our membership rewards information about our BlueMiles program.

• What is the minimum time required between purchase and departure? +

  Currently, you must book your flight on Airblue at least one hour before scheduled flight time.

• Can I hold the reservation before paying for the travel? +

  Yes. If you wish to reserve a seat through the Airblue website, you may. Your reservation will be held for up to 24 hours. You will need to visit any Airblue sales office or participating payment center to make your payment in person. The representative assisting you will print out your ticket receipt after the transaction.

• Where do I enter my Frequent Flyer number when I make online reservations? +

  You may enter your Frequent Flyer Number when entering your passenger information in our online reservation system.

• How do I view round-trip flights and fares at airblue.com? +

  1. You may go through the reservations process and cancel at any time. You will see a total fare for the dates and flights you selected before you cancel.
  2. You may also view flights and all the fares listed for those flights by selecting "View Flights and Fares" from the Reservations Main Menu. To get there, click "Reservations" from anywhere on the Airblue website.

• How do I find out about Airblue Internet Specials? +

  Airblue Internet Specials are always announced on the Airblue web site. When we are running a special that is only available on the Internet, we will display this information on the special offers page. Special pricing will automatically be reflected in the fare information in Step 1 of the reservation process. We may also notify those who have signed up to receive email from us.

• How far in advance may I purchase Airblue travel? +

  Our online reservation system will automatically provide you with available future travel dates.

• Where does Airblue fly? +

  Please see our destination map for a current list of cities.

• Cancellations / Refunds, Flight Transfers and Name Changes +

  You may not personally make any changes to your reservation at this time via our website. Should you wish to do so, please call our Airblue Travel Counselors at 111-airblue (111-247-258).

• What type of web browser should I use to purchase travel online? +

  To view airblue.com and purchase travel online, we recommend you use a web browser equivalent to Netscape Navigator version 4.06 or Microsoft Internet Explorer version 4.01 or higher. The newest versions of these browsers can be downloaded from the Netscape or Microsoft web sites respectively. America Online (AOL) users must use AOL version 4.0 or higher, which uses Internet Explorer. The browser you use must support Secure Sockets Layer (SSL) encryption and JavaScript. Disabling any of these features or using older non-compatible browsers may reduce site functionality. To determine which browser you are running, click on Help at the top of the browser and select the About menu item. Please note that any Beta or Preview version of a browser may not properly work with these pages.

• Corporate access limitations +

  If you are accessing the Airblue web site from your corporate LAN and you get an error message on the itinerary screen, it may be because you are being blocked by a firewall. Although the error message may read that Netscape Navigator is unable to find the web server, it is most likely because your corporation has a firewall which is preventing encrypted traffic from flowing from the Airblue web site back to you. Ask your system administrator to reconfigure the firewall to open port 443, which is the port used for secure HTTP.

• I cannot type numbers on the screen where I enter payment information. What causes this and how can I fix the problem? +

  Your Num Lock key may not be activated. Either use the standard number keys that appear above the letter keys on your keyboard or press the Num Lock key on your keyboard and type the numbers using the number keypad on your keyboard.

• Why does my system freeze or close applications when I am trying to purchase travel online? +

  If you have several applications running at the same time, your system resources may be overwhelmed, causing the system to freeze or automatically close certain needed applications. The Airblue web site CANNOT freeze a customer's computer.

• How do you protect my credit card information? +

  We use security applications and utilities to protect your credit/debit card information. Our security applications work with most web browsers. Two ways to verify your credit/debit card information is being protected while purchasing on the Internet:

  1. Look for an unbroken key or a closed lock in the lower status bar of your browser screen.
  2. Look at the address line at the top of the browser screen change from "http" to "https" as you access the secure page.
• Why am I getting a message at the itinerary screen? +

  If you get an error message on the itinerary screen where the phrase "I accept these restrictions and want to purchase this travel" is displayed next to a Continue button, it may be because you are being blocked by a firewall. Ask your system administrator to reconfigure the firewall to open port 443, which is the port used for secure HTTP.