career
Your Future Starts Here
At Airblue, we're building an organization of employees who are highly accomplished, safety-minded, service-oriented, innovative, and driven to succeed.
Our employees are our most valuable assets.
We recognize the importance of hiring a team with a diversity of ideas, experiences, and cultures that will allow us to consistently deliver superior service to our guests.
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Airblue is pleased to offer the following job openings:
Airblue is an equal opportunity employer.
Department: |
Aeromedical |
Position: |
Flight Surgeon |
Location: |
ISB - Airport |
Number Of Openings: |
1 |
Description: |
Conducting O.P.D. for Cockpit, Cabin Crew; Engineering, Technical staff ramp operators ( Aviation sensitive areas) and Ground personnel. Maintaining correspondence with C.A.A. for Cockpit and Cabin crew and other Regulatory Authorities. |
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Position Qualification Requirements include: |
Required Skills: |
Qualification: - MBBS - Diploma in Aviation Management from AMI Experience: - 10 years of work experience. - Demonstrated experience and knowledge of aviation and regulatory medicine in an airline.
Note: Applicants must upload all Educational Certificates/Degrees in the application.
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Department: |
Aeromedical |
Position: |
Flight Surgeon |
Location: |
LHE - Airport |
Number Of Openings: |
1 |
Description: |
Conducting O.P.D. for Cockpit, Cabin Crew; Engineering, Technical staff ramp operators ( Aviation sensitive areas) and Ground personnel. Maintaining correspondence with C.A.A. for Cockpit and Cabin crew and other Regulatory Authorities. |
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Position Qualification Requirements include: |
Required Skills: |
Qualification: - MBBS - Diploma in Aviation Management from AMI Experience: - 10 years of work experience. - Demonstrated experience and knowledge of aviation and regulatory medicine in an airline.
Note: Applicants must upload all Educational Certificates/Degrees in the application.
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Department: |
Commercial |
Position: |
Director Commercial |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
1 |
Description: |
The Director Commercial is responsible for formulating and implementing Airblue Limited's commercial strategy, driving revenue growth, and maintaining market competitiveness while ensuring full compliance with National Aviation Policy. The role oversees critical functions such as sales, marketing, customer experience, cargo operations, and route development, ensuring all activities align with national and international regulatory requirements, including IATA and local aviation authorities.
Key Responsibilities: Strategic Leadership: - Develop and execute Airblue's commercial strategy to achieve organizational goals and compliance with National Aviation Policy. - Identify growth opportunities, including market expansion, partnerships, and new revenue streams, ensuring alignment with regulatory frameworks. - Monitor market trends, competitive dynamics, and regulatory developments to guide strategic decision-making.
Sales and Revenue Management: - Develop and execute sales strategies to achieve optimum revenue and market share objectives. - Oversee direct sales, travel agency partnerships, and other direct customer channels to ensure optimal market penetration. - Manage and lead sales teams throughout the network. - Drive sales team performance through clear objectives, training, and incentives. - Formulate and implement pricing strategies to maximize load factor and yield while adhering to regulatory pricing frameworks. - Oversee demand forecasting, inventory control, and fare optimization processes. - Utilize advanced analytics to identify revenue growth opportunities and improve decision-making. - Ensure all revenue-generating activities adhere to national fare regulations and other applicable standards.
Customer Experience and Brand Management: - Lead initiatives to enhance customer experience and build brand loyalty, ensuring compliance with consumer protection and aviation standards. - Direct marketing strategies, ensuring all communications meet regulatory guidelines and uphold the airline's reputation. - Manage and promote efficient call center services. Route Development and Network Planning: - Analyze and expand Airblues route network based on demand, profitability, and regulatory permissions. - Engage with Pakistan Civil Aviation Authority and other government bodies to secure approvals for new routes and operational changes.
Regulatory Compliance and Governance: - Ensure all commercial operations align with National Aviation Policy, competition laws, and consumer protection policies. - Maintain compliance with safety, environmental, and operational standards as mandated by aviation authorities. - Act as the primary liaison for regulatory bodies concerning commercial matters.
Team Leadership: - Lead, inspire, and mentor the Commercial team to meet performance objectives while fostering a culture of compliance & innovation.
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Masters Degree
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Work Experience in Similar Position: |
10-15 years
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Required Skills: |
Education: - Bachelors degree in Business Administration, Marketing, Aviation Management, or a related field. A Masters degree is preferred.
Experience: - Min 12 years of progressive experience in commercial aviation, including 5 years in a senior leadership role preferably in aviation sector.
Skills & Competencies: In-depth knowledge of aviation regulations Strong leadership, decision-making & interpersonal skills Analytical mindset with proficiency in data-driven decision-making.
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Physical Requirements: |
Age (Min): 50
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Department: |
Commercial |
Position: |
Travel Counselor |
Location: |
KHI - Airport |
Number Of Openings: |
1 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
Less than 1 year
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Required Skills: |
Good Communication Skills. Confident & Pleasant personality. Willing to work in shifts.
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Physical Requirements: |
Age (Min): 22
Age (Max): 28
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Department: |
Flight Operations |
Position: |
Captain |
Location: |
ISB - Airport |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Professional Certificates: |
Valid ATPL with IR-A (ME) endorsed from PCAA
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Other Requirements: |
Preference is of type rated and Instructors
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Required Skills: |
Qualification: Bachelors - Preferred.
Experience: A minimum of 5000 flying hours Grand Total with minimum 1000 hrs. (P1) on Transport Jet / Turboprop aircraft with a MTOW Cat B (5700 Kgs to 40,000 Kgs) or higher. Preference will be given to Type Rated Pilots and/or those having Type TRI/TRE and/or SFI/SFE endorsed on ATPL.
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Physical Requirements: |
Age (Max): 58
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer |
Location: |
ISB - Airport |
Number Of Openings: |
4 |
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Position Qualification Requirements include: |
Professional Certificates: |
Hold a valid CPL from CAA Pakistan
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Required Skills: |
Qualification: Bachelors-Preferred
Experience: Minimum Hours 1000 Preferred: 100 hours on Multi-Engine
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Physical Requirements: |
Age (Min): 25
Age (Max): 55
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer |
Location: |
KHI - Airport |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Professional Certificates: |
Hold a valid CPL from CAA Pakistan
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Required Skills: |
Qualification: Bachelors-Preferred
Experience: Minimum Hours 1000 Preferred: 100 hours on Multi-Engine
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Physical Requirements: |
Age (Min): 25
Age (Max): 55
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer - Trainee |
Location: |
KHI - Airport |
Number Of Openings: |
1 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Required Skills: |
Flying Experience: Minimum of 1000 Hrs total time with minimum 200 Hrs as an Airline Pilot or 200Hrs as P1 on Multi Engine/Jet Aircraft or 200 Hrs as P2 on Multi Crew Cockpit (MCC)Aircraft
License: Hold a valid CPL with IR-A (SE)/IR-A (ME) or ATPL with IR-A (ME) from CAA Pakistan
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Physical Requirements: |
Age (Max): 52
Current and Valid Medical fitness Class-1 from CAA Pakistan
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Other Physical Requirements: |
Medical fitness Class one from CAA Pakistan
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Department: |
Flight Operations |
Position: |
Captain |
Location: |
LHE - Airport |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Professional Certificates: |
Valid ATPL with IR-A (ME) endorsed from PCAA
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Other Requirements: |
Preference is of type rated and Instructors
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Required Skills: |
Qualification: Bachelors - Preferred.
Experience: A minimum of 5000 flying hours Grand Total with minimum 1000 hrs. (P1) on Transport Jet / Turboprop aircraft with a MTOW Cat B (5700 Kgs to 40,000 Kgs) or higher. Preference will be given to Type Rated Pilots and/or those having Type TRI/TRE and/or SFI/SFE endorsed on ATPL.
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Physical Requirements: |
Age (Max): 58
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer |
Location: |
LHE - Airport |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Professional Certificates: |
Hold a valid CPL from CAA Pakistan
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Required Skills: |
Qualification: Bachelors-Preferred
Experience: Minimum Hours 1000 Preferred: 100 hours on Multi-Engine
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Physical Requirements: |
Age (Min): 25
Age (Max): 55
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer - Trainee |
Location: |
LHE - Airport |
Number Of Openings: |
1 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Required Skills: |
Flying Experience: Minimum of 1000 Hrs total time with minimum 200 Hrs as an Airline Pilot or 200Hrs as P1 on Multi Engine/Jet Aircraft or 200 Hrs as P2 on Multi Crew Cockpit (MCC)Aircraft
License: Hold a valid CPL with IR-A (SE)/IR-A (ME) or ATPL with IR-A (ME) from CAA Pakistan
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Physical Requirements: |
Age (Max): 52
Current and Valid Medical fitness Class-1 from CAA Pakistan
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Other Physical Requirements: |
Medical fitness Class one from CAA Pakistan
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Department: |
Flight Operations |
Position: |
First Officer |
Location: |
MUX - Airport |
Number Of Openings: |
3 |
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Position Qualification Requirements include: |
Professional Certificates: |
Hold a valid CPL from CAA Pakistan
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Required Skills: |
Qualification: Bachelors-Preferred
Experience: Minimum Hours 1000 Preferred: 100 hours on Multi-Engine
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Physical Requirements: |
Age (Min): 25
Age (Max): 55
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Other Physical Requirements: |
Current and Valid Medical fitness Class-1 from CAA
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Department: |
Flight Operations |
Position: |
First Officer - Trainee |
Location: |
MUX - Airport |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Required Skills: |
Flying Experience: Minimum of 1000 Hrs total time with minimum 200 Hrs as an Airline Pilot or 200Hrs as P1 on Multi Engine/Jet Aircraft or 200 Hrs as P2 on Multi Crew Cockpit (MCC)Aircraft
License: Hold a valid CPL with IR-A (SE)/IR-A (ME) or ATPL with IR-A (ME) from CAA Pakistan
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Physical Requirements: |
Age (Max): 52
Current and Valid Medical fitness Class-1 from CAA Pakistan
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Other Physical Requirements: |
Medical fitness Class one from CAA Pakistan
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Department: |
Flight Services |
Position: |
Director Flight Services |
Location: |
ISB - Airport |
Number Of Openings: |
1 |
Description: |
- Developing and implementing strategic plans for flight services department in alignment with the overall goals and objectives of the airline.
- Leading and managing a team of flight services managers, supervisors, and staff, providing guidance, support, and motivation to ensure efficient and effective flight services
- Oversees and ensures airline cabin crews' conformance to personal appearance requirements and performance of preflight duties according to company standards.
- Ensuring that flight services comply with all aviation regulations, safety standards, and company policies, including crew training, and emergency procedures.
- Implementing initiatives to enhance the overall guest experience during flights, -including onboard services, amenities, and passenger communication
- Collaborating with other departments such to ensure seamless coordination and integration of flight services with overall airline operations.
- Leading initiatives for continuous improvement in flight services, seeking feedback from customers and stakeholders, and implementing changes to enhance service quality, efficiency, and safety
-Contributing to the training and development of new cabin crews, ensuring they are well-versed in airline policies and procedures.
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
6-9 years
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Required Skills: |
- Proven Leadership qualities in aviation industry. - Proficient in Ms. Office. - Excellent written & verbal communication skills with significant experience in creating & delivering written proposals & public presentations. - Background knowledge on cabin crew operational environment and standards related to service and safety operational. - Excellent command of the English language. - Strong leadership skills. - Strong Interpersonal skills and positive attitude.
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Physical Requirements: |
Female
Age (Min): 30
Age (Max): 50
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Department: |
Flight Services |
Position: |
Cabin Crew - Trainee |
Location: |
KHI - Airport |
Number Of Openings: |
20 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
High School Diploma/Certificate (twelve grades)
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Work Experience in Similar Position: |
None
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Required Skills: |
Good Communication skills Computer skills Customer handling skills Well Groomed Personality Height: Minimum 5'2 (157.7 cm) Valid passport required. (Personal details on passport & CNIC must match the personal details present on matriculation certificate.)
Note: Applicants must upload all Board Verified Educational Certificates/Degrees and Competency Certificate ( if available ) in the application.
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Physical Requirements: |
Age (Min): 18
Age (Max): 28
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Other Physical Requirements: |
Height: Minimum 5'2 (157.7 cm)
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Department: |
Human Resources |
Position: |
Director Human Resources |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
1 |
Description: |
The Director of Human Resources at Airblue Limited is a strategic leadership role responsible for overseeing all facets of HR management, ensuring the airline attracts, develops, and retains top talent. This position will shape the HR strategy to align with the company's objectives while fostering a high-performance, inclusive culture and ensuring compliance with regulatory standards.
Key Responsibilities:
- Strategic Leadership: Develop and implement HR strategies that align with Airblues organizational goals. Provide guidance to senior management on workforce planning, talent development, and succession planning. Act as a strategic partner to executive leadership, offering insights to drive organizational growth.
- Talent Acquisition and Management: Oversee the recruitment process to attract top talent for operational and leadership roles. Implement onboarding programs to integrate new hires effectively into the organization. Develop and maintain competitive compensation and benefits plans to attract and retain employees.
- Employee Relations and Engagement: Foster a positive, inclusive workplace culture that encourages collaboration and innovation. Address employee concerns, mediate disputes, and maintain open communication channels. Drive employee engagement initiatives to enhance satisfaction and productivity.
- Compliance and Risk Management: Ensure compliance with labor laws, aviation regulations, and internal policies. Oversee HR audits and implement necessary changes to maintain regulatory compliance. Manage and mitigate legal risks related to employee relations and organizational policies.
- Performance and Development: Lead performance management processes, including goal-setting and annual appraisals. Design and implement training programs to upskill employees and build leadership capacity. Drive initiatives to identify and groom high-potential talent for future leadership roles.
- Diversity, Equity, and Inclusion (DEI): Champion DEI initiatives to promote a diverse and inclusive workplace. Monitor and report progress on DEI goals to senior leadership. Ensure fairness and equity in hiring, promotions, and employee development opportunities.
Required Qualifications:
Education: - Bachelors degree in Human Resources, Business Administration, or a related field. - A Masters degree or HR certification (e.g., SHRM-SCP, SPHR)
Experience: - Minimum of 10 years of HR experience, with at least 5 years in a senior leadership role. - Aviation or service industry experience is highly desirable.
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Masters Degree
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Work Experience in Similar Position: |
10-15 years
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Required Skills: |
Skills and Competencies:
Strong knowledge of HR best practices and labor laws, including aviation-specific regulations. Excellent leadership, communication, and organizational skills. Ability to implement innovative HR solutions and manage large-scale projects. Proven expertise in employee engagement, talent acquisition, & succession planning.
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Physical Requirements: |
Age (Min): 50
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Department: |
Human Resources |
Position: |
Executive Human Resources |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
2 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Masters Degree
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Work Experience in Similar Position: |
3-5 years
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Professional Certificates: |
MBA HR
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Required Skills: |
- MBA with specialization in Human Resource Management. - 03 to 05 years of relevant work experience. - Experience as HR Generalist. - Knowledge of HR best practices, employment laws, and regulations. - Strong interpersonal skills. - Proficiency in MS Office.
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Physical Requirements: |
Age (Min): 25
Age (Max): 35
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Department: |
Human Resources |
Position: |
Senior Executive Compensation & Benefits |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
1 |
Description: |
Responsible for compensation and benefit program implementation; salary surveys; data analysis; statuary reporting, benefit related provisioning, separation and final settlements as per company policies. |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Masters Degree
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Required Skills: |
Qualification: MBA with specialization in Human Resource Management
Work experience Minimum 05 years of work experience in following domains: - Payroll processing - Final settlement preparation - Correspondence with and audit of EOBI, social security and labour department. - Well versed with the Labor laws. - Must have Time Management skills and good interpersonal skills. - Proficient in MS Office - Ability to work in pressure
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Physical Requirements: |
Age (Min): 25
Age (Max): 36
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Department: |
MIS |
Position: |
Junior Network Operations Engineer |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
1 |
Description: |
Provide technical support at all designated airblue offices. Attend IT complaints including hardware, software and network support. Carry out any additional task assigned by line manager. Coordination with third party service providers to rectify problems. To manage and coordinate with supervisor/line manager the activities and operations related to airblue IT Operations. Comply and execute the standardization of IT operations infrastructure. Manage software inventory Perform end-user data backup and restoration service Propose system improvements according to the requirements and available resources. Coordinate with Core Networks and Systems to rectify any related problem On job training of junior engineers/technicians. Carry out any additional task as assigned by Line Manager
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
Less than 1 year
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Required Skills: |
Bachelors degree with IT experience Possess 1-2 years of experience in similar domain Excellent communication & presentation skills. Analytical skills. Strong IT skills.
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Physical Requirements: |
Age (Min): 24
Age (Max): 30
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Department: |
Scheduling |
Position: |
Coordinator Scheduling |
Location: |
ISB - Corporate HQT |
Number Of Openings: |
1 |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
1-2 years
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Required Skills: |
- Understanding of crew resource processes, theories, and methodologies. - Able to perform under high pressure. - Able to handle matters relating to crew scheduling. - Through knowledge of operational constraints. - Excellent oral and written communication skills. - Willing to work in shifts.
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Physical Requirements: |
Age (Min): 22
Age (Max): 35
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Department: |
Terminal Operations |
Position: |
Manager Airport Operations |
Location: |
ISB - Airport |
Number Of Openings: |
1 |
Description: |
1.Report on time and should be in proper uniform. 2.Ensure effective and smooth functioning of operations. 3.Maintain close liaison and excellent working relationship with all airport agencies. 4.Maintain close coordination with AM-TCS/E-TCS for station related issues. 5.Ensure all staff is properly dressed up as per grooming manual and reported on time for duty. 6.Ensure duty allocation is properly made by E-TCS / AM-TCS and signed by MAO, next day. 7.Ensure all flights are closed on time in PA-NET. 8.Ensure delay codes and comments properly mentioned in PA-NET. 9.Prepare duty roster of terminal staff on monthly basis and should be changed after 3 months. 10.Ensure all CAA letters and complaints are addressed on time. 11.Ensure the approval of flight schedule and parking slots with the consultation of CAA. 12.Ensure pre/post flight briefings are conducted on daily basis. 13.Ensure high standard of services will be given to guests. 14.Ensure all possible efforts are made by the team for on time departures. 15.Ensure correct entries in the logbook of any action to be taken by the outgoing shift. 16.Ensure staff attendance and leave record maintained properly. 17.Ensure the incoming/outgoing flight with all relevant papers are properly uploaded in acloud. 18.Keep a record and action taken on all meet and assist special request and passenger complains. 19.Ensure to approved the staff leaves as per policy. Maintain leave record of all terminal staff. 20.Manager to ensure initial and recurrent training for staff carried out as per PCAA regulation. 21.Update, DTO and Asst. Manager Training for staff training on fortnightly basis. 22.Responsible for PCAA inspections held on stations. 23.Maintain office decorum as per company policy. 24.Ensure Timely preparation of Airport Entry Passes of all Departments. 25.Airport Entry Pass request from Head Office or any other department seeks approval from DTO. 26.Ensure all airblue updated manuals are available in Station Library. 27.Ensure Safety and HRM report is raised if required & response the FSR / DBRs timely. 28.Handling and ensure Petty Cash closure. 29.Ensure check-in counter availability as per policy and requirement. 30.Flight delay or any discrepancies reported to DTO. 31.Important CAA notices should be sent / brief to DTO. 32.Ensure CAA contract will be renew on time. 33.Any other duty/assignment ordered by DTO.
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
10-15 years
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Required Skills: |
-Excellent written and verbal communication skills. -Strong Leadership and management skills. -Effective multi-tasking skills. -Time management skills
Worked in similar capacity for at least 10 years with national and international flights.
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Physical Requirements: |
Age (Min): 32
Age (Max): 40
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Department: |
Terminal Operations |
Position: |
Assistant Manager Terminal Customer Services |
Location: |
LTN - Airport |
Number Of Openings: |
1 |
Description: |
Administrative Work
1.Organize monthly meetings with Ground Handling Agents (GHAs) and airport authorities, sharing meeting minutes with HOD. 2.Coordinate with Procurement and HOD to ensure timely renewal of contracts. 3.Approve staff leave requests as per company policy and maintain leave records. 4.Ensure initial and recurrent staff training complies with Local Authority regulations. 5.Conduct inspections and safety audits, sharing reports with HOD. 6.Maintain office decorum in alignment with company policies. 7.Oversee the timely issuance of Airport Passes of ground staff. 8.Ensure Airblue manuals library updated. 9.Report discrepancies on the flight with HOD along with corrective action taking or guidance required from DTO. 10.Ensure smooth submission of payroll and leave records. 11.Perform any other tasks or assignments as directed by the HOD if required.
Pre Flight 1.Ensure punctuality and proper uniform compliance for yourself and your team 2.Verify that all staff adhere to grooming standards and report on time for duty. 3.Monitor the Airport Community App for the station and promptly share any delays or updates with FOCC and HOD. 4.Oversee smooth and efficient airport operations. 5.Ensure timely opening of the check-in counters as per ETD. 6.Keep HOD updated on flight-related matters via calls and through station coordination WhatsApp groups. 7.Maintain strong coordination and professional relationships with all airport agencies. 8.Ensure close communication/coordination with transit airports for seamless flight departures & arrival. 9.Conduct station spot checks and submit reports to the HOD, highlighted with key findings. 10.Closely Coordinate with FOCC and HOD during arrival and departure of the flight 11.Notify HOD and manager for any visa or API-related updates. 12.Ensure duty allocations are accurately prepared and signed. 13.Confirm timely closure of flights on PA-NET. 14.Uphold high standards of guest service delivery 15.Ensure smooth handling of guest as per airport rules & regulation in case of delays or cancellation of the flights. 16.Strive to achieve on-time departures through effective team coordination. 17.In case of delay close coordination with airport agencies, call centre for the update of new ETD. 18.Secure flight schedule and parking slot approvals in consultation with relevant authorities. 19.Ensure conducts daily pre- and post-flight briefings with GHA/airblue staff.
Post Flight 1.Ensure that all the post flight documents should be uploaded timely on A-cloud. 2.Accurately record delay codes and comments on PA-NET. 3.Address and resolve guest complaints and promptly reply Airblue feedback email. 4. Submit Safety and HRM reports if required. 5.Efficiently respond on FSRs & DBRs without delay.
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
6-9 years
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Other Requirements: |
UK National
UK valid Driving License
Proof of National Insurance
Must have Criminal Record clearance
Must have Airside Security Clearance
Good PR with Airport Agencies
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Required Skills: |
- 5-7 years work experience at concern airport in Airport Operations department as Assistant Manager or similar level (Preferably worked with any Pakistani carrier in handling their airport operations) -Fluent in English, Urdu and Punjabi (Verbal /Written) -Excellent command in MS Office and Report Writing
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Department: |
Terminal Operations |
Position: |
Assistant Manager Terminal Customer Services |
Location: |
MAN - Airport |
Number Of Openings: |
1 |
Description: |
Administrative Work
1.Organize monthly meetings with Ground Handling Agents (GHAs) and airport authorities, sharing meeting minutes with HOD. 2.Coordinate with Procurement and HOD to ensure timely renewal of contracts. 3.Approve staff leave requests as per company policy and maintain leave records. 4.Ensure initial and recurrent staff training complies with Local Authority regulations. 5.Conduct inspections and safety audits, sharing reports with HOD. 6.Maintain office decorum in alignment with company policies. 7.Oversee the timely issuance of Airport Passes of ground staff. 8.Ensure Airblue manuals library updated. 9.Report discrepancies on the flight with HOD along with corrective action taking or guidance required from DTO. 10.Ensure smooth submission of payroll and leave records. 11.Perform any other tasks or assignments as directed by the HOD if required.
Pre Flight 1.Ensure punctuality and proper uniform compliance for yourself and your team 2.Verify that all staff adhere to grooming standards and report on time for duty. 3.Monitor the Airport Community App for the station and promptly share any delays or updates with FOCC and HOD. 4.Oversee smooth and efficient airport operations. 5.Ensure timely opening of the check-in counters as per ETD. 6.Keep HOD updated on flight-related matters via calls and through station coordination WhatsApp groups. 7.Maintain strong coordination and professional relationships with all airport agencies. 8.Ensure close communication/coordination with transit airports for seamless flight departures & arrival. 9.Conduct station spot checks and submit reports to the HOD, highlighted with key findings. 10.Closely Coordinate with FOCC and HOD during arrival and departure of the flight 11.Notify HOD and manager for any visa or API-related updates. 12.Ensure duty allocations are accurately prepared and signed. 13.Confirm timely closure of flights on PA-NET. 14.Uphold high standards of guest service delivery 15.Ensure smooth handling of guest as per airport rules & regulation in case of delays or cancellation of the flights. 16.Strive to achieve on-time departures through effective team coordination. 17.In case of delay close coordination with airport agencies, call centre for the update of new ETD. 18.Secure flight schedule and parking slot approvals in consultation with relevant authorities. 19.Ensure conducts daily pre- and post-flight briefings with GHA/airblue staff.
Post Flight 1.Ensure that all the post flight documents should be uploaded timely on A-cloud. 2.Accurately record delay codes and comments on PA-NET. 3.Address and resolve guest complaints and promptly reply Airblue feedback email. 4. Submit Safety and HRM reports if required. 5.Efficiently respond on FSRs & DBRs without delay. |
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Position Qualification Requirements include: |
Highest educational degree awarded: |
Bachelors Degree
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Work Experience in Similar Position: |
6-9 years
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Other Requirements: |
UK National
UK valid Driving License
Proof of National Insurance
Must have Criminal Record clearance
Must have Airside Security Clearance
Good PR with Airport Agencies
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Required Skills: |
- 5-7 years work experience at concern airport in Airport Operations department as Assistant Manager or similar level (Preferably worked with any Pakistani carrier in handling their airport operations) -Fluent in English, Urdu and Punjabi (Verbal /Written) -Excellent command in MS Office and Report Writing
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